Customer Service Education at Minted

TOP SKILLS GAPS

FCR, CSAT, and QA surfaced opportunity areas

Order Status

Cannot determine Order Status? 
Unsure how to tell when an order will ship or be delivered?

View Order Status in MBO Search and Status Definitions

All About Addressing

Unsure about Recipient Addressing?
Or how to export an address book for a customer?
Need more info about how to identify which address (and how many) will be printed?

Recipient Addressing Overview

Service Solutions

Unsure when and how to offer a Service Solution?

Confused about what Service Recover is appropriate?

Service Recovery Policy

Customer Service

What does it mean?

cus·to·mer serv·ice

noun

the assistance and advice provided by a company to those people who buy or use its products or services


Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.


cus·to·mer serv·ice

noun

the assistance and advice provided by a company to those people who buy or use its products or services


Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.